Choosing Vape Juice document set for distributors

After-sales, replacements and reorders

Ordering vape juice is not difficult. Ordering vape juice that sell through without a return queue behind them is the part most buyers underestimate, and it is where we spend our time. We supply convenience store chains in European and North American markets with core lines that turn over predictably, and we keep the specification list short enough for your team to actually manage.

Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.

We keep the specification sheet for every order on file. Two years later, when a customer asks whether a pod is compatible, the answer is a lookup rather than a guess.

Lead times, freight and landed cost

If you dropship, we can label cartons to your format and omit our documentation from the outer box. It is a small operational detail that decides whether your customer sees a supplier or a partner.

For repeat buyers we hold a shipping schedule rather than shipping on request. A fixed weekly cut-off means your reorder lands before the shelf empties instead of after.

The checks behind every shipment

Cosmetic grading is written down, not argued about. Minor scuffs inside the tolerance band are accepted; anything that would make a customer put the unit back on the shelf is rejected. Your staff should never have to explain a finish defect to a paying customer.

Battery safety is not a marketing line. Cells are matched by capacity and internal resistance before assembly, charging boards are checked for cut-off voltage, and any unit that fails the cut-off test never reaches packing.

• Document pack prepared per destination market
• Artwork proof plus physical dummy for custom packaging
• Reference sample retained from every batch
• Mixed SKU cartons to spread first-order risk
• Batch codes traceable from carton back to production date
• Seven-day defect reporting with replace-or-credit

Building an assortment that actually turns

Factory capacity matters more than factory size. A line that can hold a tolerance across 5,000 units is worth more than a showroom that can produce 50,000 on paper. We qualify capacity by running a repeat order and measuring the drift.

The first question we ask is not what you want to spend. It is what your customer already buys. Answer that and the vape juice list writes itself; skip it and you end up with a pallet of stock that photographs well and sells badly.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

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