Vape Juice after-sales: first-time order

Unit price versus landed cost

Ordering vape juice is not difficult. Ordering vape juice that sell through without a return queue behind them is the part most buyers underestimate, and it is where we spend our time. We supply convenience store chains in European and North American markets with core lines that turn over predictably, and we keep the specification list short enough for your team to actually manage.

We publish a realistic band of 1.12 to 3.52 per unit for standard configurations at 200 units. Below that band you are buying a lighter specification; above it you are paying for finish, packaging or a smaller run.

Custom printing raises the unit price and lowers the marketing cost. For convenience store chains the break-even is usually reached on the second or third repeat order, not the first, so we quote both branded and neutral options.

Where defects actually come from

Battery safety is not a marketing line. Cells are matched by capacity and internal resistance before assembly, charging boards are checked for cut-off voltage, and any unit that fails the cut-off test never reaches packing.

Leak complaints almost always trace back to one of three things: an over-torqued centre post, a seal that sat in a hot container, or a fill volume pushed past the design limit. We cap fill volume slightly below maximum for exactly that reason.

Support that answers the question

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

Returns are handled as data, not as complaints. Every reported failure is logged by mode and by batch, and the pattern is reviewed monthly with the factory.

• Reference sample retained from every batch
• Private label files archived for future rebrands
• Batch codes traceable from carton back to production date
• Named account contact who has handled the product
• Artwork proof plus physical dummy for custom packaging
• Specification locked in writing before production starts

Getting the carton there intact

We can consolidate mixed orders of vape juices into one shipment. Consolidation saves freight but adds handling days, so we quote both a consolidated and a split option and let you choose.

Freight on vape juices is driven by volume more than weight. Cartons are designed to hit a clean pallet count, which is why a slightly denser pack can cut your landed cost by more than a discount on the unit price ever would.

Specification summary

The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.

Frequently asked

Related reading

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